When call quality falters, you lose valuable time and revenue. Customers can’t place orders, and customer service reps must repeat themselves. VoIP systems replace traditional landline connections with internet-based calls. Businesses can opt for on-premises PBX equipment that an in-house IT team maintains and upgrades or a cloud-based provider with multiple redundant data centers.
Connect Your Phone to a Modem or Router
VoIP systems use internet connections instead of copper wire to facilitate calls, making them more flexible than landline-based options. They also have lower upfront costs and monthly fees, allowing you to integrate essential business tools and applications like CRM.
By running a VoIP speed test, Ensure your network has enough capacity to handle peak phone traffic. Then, you can configure your router to prioritize voice data over other types of content, reducing call latency and choppy audio.
Consider upgrading your router to Wi-Fi 6 for better performance. This new standard improves security and delivers faster speeds that benefit all cloud applications, including your business phone system.
Remember that you can still use analog phones with a VoIP system by connecting them to an ATA, which will convert the analog signal into digital data. It will give your team the flexibility to move around while on a customer call and free their hands from typing notes or checking the information in a CRM.
Make Sure Your Internet Connection is Fast
It’s important to understand that IP cell phones is data-driven and requires a high-speed internet connection. If your network is not up to the task, you’ll experience issues like jitter and poor sound quality.
The best way to measure your connection’s speed is by running a broadband internet test. It will give you a snapshot of your download, upload speeds, and ping.
The ping time is how long it takes for voice data packets to travel from your computer to the VoIP phone system. Your ping should be less than 150 milliseconds (ms). It is a crucial measurement of VoIP performance.
Connect Your Phone to a Good Cable
VoIP converts voice signals into data packets before being sent over the internet. Many factors can affect call quality, including latency, jitter, and packet loss. To minimize these issues, it’s essential to test your connection regularly. It will help you identify any problems that need to be addressed, such as static or poor audio quality.
Investing in a headset is another way to improve your VoIP call quality. It will allow you to speak hands-free and move around on a call. Additionally, it can enable your team to serve customers better and stay productive. It is significant for contact center agents, who need to be able to use their mobile devices to look up customer information and add notes to a CRM.
Get a Good Headset
Whether you work from an office or remotely, you can improve the quality of your VoIP calls by using a headset. It’s also a great way to increase professionalism, comfort, and productivity.
You can find VoIP headsets online, in stores, and at your business phone service provider. However, it’s crucial to choose a headset that is compatible with your phone and works well with your software or application.
It’s also a good idea to make sure the headset has a microphone, which is used to convert sound waves into electronic signals. The headset’s microphone should have noise reduction or sound processing features to ensure call clarity.
Finally, checking that your VoIP phone’s USB port supports headsets is essential. For example, a Yealink T43U VoIP phone has dual USB ports that the manufacturer lists for expansion modules and storage applications, but they work well with headsets. You can find this information by checking the phone’s datasheet or visiting the manufacturer’s website.